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Asseco and Chmura dla zdrowia launch eSurveys to remotely contact patients

Krajowy Operator Chmury Medycznej (Chmura dla zdrowia), in cooperation with Asseco Poland, has released a new service - eSurveys. The solution allows clinics and doctors' offices to improve the quality of medical services. It makes it easy to conduct survey campaigns among patients and compile statistics. eSurveys make it easier to obtain necessary data from a patient before a visit, reduce service time and simplify treatment satisfaction surveys. In addition, they allow monitoring the degree of execution of therapeutic programs billed by the National Health Fund (NFZ).

eSurvey make it possible to define and manage survey templates, facilitate survey campaigns among patients and enable statistical analysis of responses. The service is available to users of the Asseco mMedica system, which is used by thousands of health care units. Patients receive access to a survey by e-mail or directly from the eRegistration portal. They can fill it out on any device such as a smartphone, computer or tablet.

A well-conducted medical survey is the basis of every doctor's work. Based on the information obtained from a patient and a patient's medical history, a doctor diagnoses and decisions. That is why it is so important that they can quickly and easily obtain this information. Our new eSurvey service, available to mMedica system users, enables that. Properly asked questions, which a patient answers before a visit, give a doctor more time during a visit, says Szymon Chamuczyński, Director of the Mass Products Department in the Health Division of Asseco Poland.

The eSurvey mechanism can also be used when conducting preventive programs. On the one hand, surveys become a source of information for patients, and on the other hand, they allow us to collect data about their participation in a given program and learn from their responses, adds Marcin Płaczek, Operations Director, Krajowy Operator Chmury Medycznej, from the Asseco Group. eSurveys also provide an opportunity to conduct surveys of patient satisfaction and needs, that support the process of improving the quality of medical services and create opportunities to increase the competitiveness of a given clinic or doctor's office, he concludes.

The eSurveys solution provides a simple and convenient registration process for the service and guarantees the security and protection of patient data. Integration with the mMedica software allows viewing survey information directly from an office visit window and including them in a patient's medical records.


For more information on the eSurvey service, please see:



Asseco is a leader in the market of IT solutions for healthcare and a producer of proprietary IT solutions used by more than 400 hospitals in Poland, around 40% of outpatient clinics and doctors' offices, as well as units of the National Health Fund, blood donation and haemotherapy centers and health resorts. Asseco's product portfolio includes a comprehensive IT system for large and mid-sized medical entities - Asseco Medical Management Solutions (AMMS), a solution for mid-sized and small organizations and individual medical practices - mMedica, as well as mobile applications for patients, including: Home First Aid Kit, Medical Information and My Measurements. Together with Operator Chmury Krajowej, Asseco has created the Krajowy Operator Chmury Medycznej company. Its goal is to support the digitization of healthcare and enable medical units to provide e-Services, including the creation and management of an EMD repository.